Managing Conflict E-learning

£7.50

VAT Included

E-learning with Highfield

Access to Highfield’s online training where you will find interactive exercises, quizzes, and media-rich content.

Certification

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course. Please note that this training does not include a RQF qualification.
Learner details
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Description

Highfield Qualifications

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage. Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learners with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.

Areas Covered

  •  What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

Any Questions?

If you have any questions about this training, please contact us before purchasing.

 

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