Highfield Qualifications Level 2 Award in Conflict Management (RQF) Qualify at Home


VAT Included

E-learning on Google Classroom

Access to our online course via Google Classroom where you will find a training presentation, quiz and other learning materials to prepare you for the exam.

E-assessment with Highfield

The exam is conducted via Highfield E-assessment and is remotely invigilated online at your home or your workplace.  Please find out more about Qualify At Home here. 

The exam is carried out at a set time and dates convenient to you after you have completed the online learning, please allow up to 48 hours for Highfield to set up the exam for you, we can arrange the exam date prior to your completion of the online learning if you have a specific date/time in mind.


You will find out if you have passed or failed immediately and will receive an e-certificate shortly after completion which has the same accreditation as a hard copy certificate.

Booking Form:

Please return us the course booking form with your order, you can download the booking form at:


SKU: HRC-58 Category:


Highfield Qualifications

This qualification aims to provide learners with the knowledge and skills to reduce the likelihood of abusive and threatening behaviour occurring within the workplace. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Areas Covered

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate ate conflict in emotive situations
  • Good practice to follow after conflict situations

Any Questions?

If you have any questions about this training, please contact us before purchasing.