Terms and Conditions

CONFIRMATION: We MUST receive FULL payment 2 weeks in ADVANCE of the first day of classroom courses to secure your place on the course. Places are allocated on receipt of payment. This does not apply to e-learning.

CANCELLATIONS AND REFUNDS: For classroom courses, refunds will not be made for requests to cancel course attendance, change dates or non-attendance. For e-learning, refunds will not be made for exam fees if the cancellation/change comes within 48 hours of the examination date.

CHANGES TO THE TRAINING: Courses may be cancelled or changed due to forces outside of our control. Should this occur, you will have the option of either a full refund or an alternative booking date.

IDENTIFICATION: You will be required to produce proof of identity for the course and examination. ID will be required on the day of training. Without the ID you will NOT BE ALLOWED to take the examination. As an example, you could bring your driving licence, passport, employee badge, etc.

DISCOUNTS are available for multiple and group bookings. Please contact us to discuss.

PERSONAL BELONGINGS: We cannot be held liable for any personal belongings left at our course venue.

DATA PROTECTION – Your personal information will only be used for the purposes of Horizon Risk Consultancy Ltd’s assessment procedures and Highfield’s requirements. It will be stored securely and in accordance with the Data Protection Act 1998. We may contact you from time to time to notify you of information about our qualifications that may be of benefit to you and your organization unless you opt-out. You will be able to opt-out at any time using the link at the bottom of emails or by replying with the words “opt-out”.

ENGLISH NOT FIRST LANGUAGE: Exam papers are only available in English. All candidates must have a good command of spoken and written English.